ISO 20000 Lead Auditor

ISO 20000 Information Technology Service Management Certification demonstrates how you manage your IT services against international benchmarking and helps promote an integrated process to deliver quality IT management services.
It proves you have successfully integrated IT systems across your business functions to achieve seamless operations.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “IGC Certified ISO/IEC 20000 Lead Auditor”

  • Internal auditors
  • Auditors wanting to perform and lead Information Technology Service Management System (ITSMS) certification audits
  • Project managers or consultants wanting to master the Information Technology Service Management System audit process
  • Persons responsible for the Information Technology Service conformity in an organization
  • Members of an Information Technology Service team
  • Expert advisors in information technology
  • Technical experts wanting to prepare for an Information Technology Service audit function.

  • Exam Duration - 3 Hours
  • Exam Pattern - Descriptive and MCQs
  • Exam Method - Paper Based
  • Exam Pass Mark - 70% (70 out of 100)
  • Exam Result - Participant can expect exam result in 2 working days


  • Fundamental principles and concepts of Information Technology Service
  • Information Technology Service Management System (ITSMS)
  • Fundamental Audit Concepts and Principles
  • Preparation of an ISO 20000-1 audit
  • Conducting of an ISO 20000-1 audit
  • Closing an ISO 20000-1 audit
  • Managing an ISO 20000-1 audit program

  • Improving corporate image and credibility
  • Adoption of an integrated process to the delivery of IT services
  • Reduction in response times and interruptions to IT service
  • Improved management of costs, leading to financial savings
  • Ensuring legislative awareness and compliance
  • Protecting the company, assets, shareholders and directors
  • Increased customer satisfaction from internal and/or external customers 
  • Enhanced customer satisfaction that improves client retention 
  • Consistency in the delivery of your service or product