Certified Change Management Practitioner

Below is the overview for Certified Change Management Practitioner Level:

Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed with the Change Management Institute(CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. Change Management certification is fully aligned with the Change Management Body of Knowledge. The new syllabus samples a wide range of knowledge regarding the theory and practice of change management including:

  • change and the individual
  • change and the organization
  • communication and stakeholder engagement and;
  • change practice

Target audience for Change Management Practitioner level are:

  • Our change management qualifications are aimed at all individuals involved in organization change, including current and aspiring change managers.
  • They are also relevant to individuals involved in the design, development and delivery of change programmers, including change leaders, change ‘agents’, change implementers, change support and operational line managers.
  • Those wishing to achieve Change Management Practitioner™ (CMP) Certification (Foundation™ and Practitioner™).
  • Those working in organizations where a change initiative is being planned or taking place.


Change Management Foundation Level is pre-requisite for this Practitioner Level.

Exam Details:

  • Duration of Exam: 150 minutes
  • Number of questions: four questions of 20 marks each
  • Exam format: Objective testing based on a case study scenario
  • Passing Score: 50% (40 out of 80)
  • Mode of Exam: Restricted open book- The Effective Change Manager’s Handbook

  • Practitioner
  • Introductions
  • Course structure
  • Course goals and objectives
  • Learning and Change
  • Defining and managing the required learning to enable change
  • The Project Management Environment
  • Understanding the project environment
  • Identifying key roles
  • Developing a change delivery plan
  • Sustaining Change
  • How levers enable the adoption of change
  • Types of levers (Environmental levers, Leadership levers, and Organizational Development levers)

Following are the benefits of Certified Change Management Practitioner level:

Benefits for Individuals:

  • Understand the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
  • Understand the various types of change that affect organizations, and know how to draw on a range of professional approaches to support the effective delivery of the organization’s desired outcomes from each change initiative.
  • Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
  • Know how to assess the impacts of change, to develop effective change teams and to recognize and address resistance to change.
  • Understand the process of sustaining change and know how to embed a change initiative as the new ‘business as usual’.

Benefits for Organizations:

  • Build the organization’s capability and capacity to deal successfully with change, improving agility.
  • Increase the probability of successful business change/transformation – supporting strategic direction.
  • Minimize risks (costs, delays, loss of employee engagement, reputation) associated with failed initiatives.
  • Align change initiatives with established, process-driven methods (like PRINCE2® and MSP®) to develop a unified approach to change.